Details that help
Tell us about your OnePlus phone
OnePlus numbered, R, Nord and Nord CE models are different devices even when their names are similar. Send the full model and region if known. For a OnePlus Open, identify whether the inner display, cover display or folding mechanism has the fault.
Screen and battery enquiries
OnePlus 12 screen replacement and repair enquiries
If you need a OnePlus 12 screen replacement, describe the cracked glass, display or touch problem and any other damage. For another model, include its full name so we can assess the correct version.
For short battery life, intermittent charging or a phone that will not start, tell us how the fault began and whether the phone was dropped, exposed to liquid or repaired before. Assessment helps establish which repair options are appropriate.